**Last Updated: July 15, 2026

rennjames.com is committed to ensuring our website and customer service are accessible to all visitors, including people with disabilities.

Our Commitment

As a small Ontario-based business, we are not legally required to meet the full formal obligations of Ontario’s Integrated Accessibility Standards Regulation (which apply to organizations with 50+ employees). However, we voluntarily strive to:

• Follow **Web Content Accessibility Guidelines (WCAG) 2.0 Level AA** as a best-practice standard for our website
• Provide accessible customer service in accordance with the intent of Ontario’s *Accessibility for Ontarians with Disabilities Act* (AODA)
• Continuously improve accessibility as our Site evolves

Accessible Customer Service

We are happy to provide information about our products and services, and to complete transactions, in alternative ways if our website presents a barrier to you. This may include:

• Communicating by phone or email instead of through the website
• Providing product information in an alternative format upon request

Accessible Formats and Communication Supports

If you require this Site’s content, our policies, or any purchase information in an alternative accessible format, contact us and we will work with you to provide it in a timely manner.

Feedback

We welcome feedback on the accessibility of our Site. If you encounter a barrier or have suggestions for improvement, please contact us:

Renn James

renn@rennjames.com

We will respond to accessibility feedback in a reasonable timeframe.

Ongoing Improvement

As our business grows, we will review this statement and our practices to ensure they continue to reflect our commitment to accessibility, including reassessing our obligations under AODA if our organization grows beyond the small-business threshold.