Last Updated: July 13, 2026

Renn James (“we,” “us,” “our”) operates rennjames.com  (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase, in accordance with the *Personal Information Protection and Electronic Documents Act* (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

Order Information

When you make a purchase, we collect your name, email address, billing and shipping address, phone number (if provided), and details of the products purchased.

Account Information

You may check out as a guest or create an account. If you create an account, we store your name, email address, and order history to make future checkouts easier.

Payment Information

We do not collect or store your full payment card details on our servers. Payment is processed securely by our payment providers:

– Stripe
– PayPal
– Square
– Google Pay
– WooPayments

Each processor handles your payment data under its own privacy policy. We recommend reviewing:

https://stripe.com/en-ca/privacy| https://www.paypal.com/ca/legalhub/paypal/privacy-full| https://squareup.com/ca/en/legal/general/privacy-no-account https://squareup.com/ca/en/legal/general/privacy | https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB | https://woocommerce.com/pl/privacy-policy/

Automatically Collected Information

– **Google Analytics (GA4):** We use Google Analytics to understand how visitors use our Site (pages viewed, time on site, general location, device type). Google Analytics uses cookies to collect this data. Learn more at Google’s Privacy Policy.

– **reCAPTCHA:** We use Google reCAPTCHA to protect our forms and checkout from spam and abuse. reCAPTCHA collects IP address, browser and device information, and interaction data under Google’s own Privacy Policy and Terms of Service.

– **Server logs:** Our hosting provider automatically logs IP addresses and timestamps for security and maintenance purposes.

2. How We Use Your Information

We use the information we collect to:

– Process and fulfill your orders, including shipping and payment
– Communicate with you about your order (confirmations, shipping updates, support)
– Maintain your account, if you create one
– Improve our Site and shopping experience
– Detect and prevent fraud, spam, and security threats
– Comply with legal and tax obligations

3. Marketing Communications

We do not currently operate an email marketing list. If we introduce one in the future, we will only add you with your clear, affirmative consent, in compliance with Canada’s Anti-Spam Legislation (CASL). Every marketing email will include a working unsubscribe link, and you may withdraw consent at any time.

4. How We Share Your Information

We do not sell your personal information. We share information only with:

– Payment processors (Stripe, PayPal, Square, Google Pay, WooPayments) to process transactions
– Google Analytics and Google reCAPTCHA for site analytics and security, as described above
– Shipping carriers, to deliver your order
– Legal authorities, if required by law

5. Cookies

Our Site uses cookies for cart functionality, checkout, security (reCAPTCHA), and analytics (Google Analytics). You can control or disable cookies through your browser settings, though this may affect your ability to use certain features of the Site, such as the shopping cart.

6. Data Retention

We retain order and account information for as long as necessary to fulfill orders, comply with tax and legal obligations, and resolve disputes. If you delete your account, we retain order records as required by law but remove account-specific data that is no longer needed.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including using PCI-DSS-compliant payment processors so that your card details never pass through or are stored on our own servers.

8. Your Privacy Rights

Under PIPEDA and applicable provincial law, you have the right to:

– Access the personal information we hold about you
– Request correction of inaccurate information
– Withdraw consent for our use of your information (where applicable)
– File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact us using the information below.

9. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Renn James
118 Edward St.
Clarksburg On. Canada
N0H1J0

renn@rennjames.com